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Lonoke County Dispatcher from Smart 911

Lonoke County Dispatcher gets Award from Smart 911


A dispatcher with the Lonoke County Sheriff’s Office was awarded for her outstanding efforts to send first responders to an elderly woman in medical distress, using Smart911 the statewide 9-1-1 service aimed at improving emergency response. Lt. Matt Edwards at the Sheriff’s Office presented Christy Kenzel with a SmartSave Award, from Smart911 which aims to recognize and reward all call takers, dispatchers and emergency responders who are able to effectively use information in a Smart911 Safety Profile to positively affect the outcome of an emergency.


On April 14, 2015 Kenzel received a call from a home health aide reporting her patient was in medical distress and in need of immediate attention. The aid gave the woman’s address, but was unable to confirm the spelling, leaving Kenzel unsure where to send first responders. Coming to Kenzel’s aid was the patient’s Smart911 Safety Profile, which had displayed when she answered the incoming call. Listed in the profile was the woman’s exact address as well as a detailed medical history. Kenzel was able to immediately dispatch EMS to the address, and provide them with the woman’s medical notes, details that the aid was not aware of.


“The way she kept saying the street name, I couldn’t determine the spelling, and I could not find the road to dispatch the ambulance to,” stated Kenzel, a dispatcher supervisor of 13 years. “Not only did the Smart911 profile provide the exact address, but I was able to relay all of her medical information to the EMTs while they were en route. It saved both me and the EMTs several minutes in response time.”


In addition to his medical history, the Safety Profile also included the woman’s doctor’s name and the hospital that she needed to be transported to. That information was provided to the EMTs and then the hospital personnel when she arrived.


“We are constantly encouraging our residents to create a profile with Smart911 for exactly this reason,” said Lt. Matt Edwards. “Christy was able to use the information provided by the citizen to save time and answer questions for the responders before they even arrived at her location. The time saved may just have saved this woman’s life.”


Christy Kenzel has been with the Lonoke County Sheriff’s Office for 13 years but just recently has been named the Lonoke County 911 Coordinator. She is going to be doing a great service to Lonoke County and will be working hard to make sure the Smart 911 program continues to grow in Lonoke County.


Smart911 allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than hours.    


Introduced nearly five years ago by Rave Mobile Safety, the most trusted software partner for campus and public safety, Smart911 has been adopted in 36 states and more than 1,000 municipalities. It is available statewide in Arkansas, and has been credited with positively affecting emergency situations such as a missing child in Pulaski County, a medical emergency in Ft. Smith and other incidents across the country.


Residents are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 data is private and secure, is only used for emergency responses and available to the 9-1-1 system in the event of an emergency call.




Lt. Matt Edwards #1015

Lonoke County Sheriff’s Office

Office # 501-676-3081



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